Deliveries & Returns Policy

Delivery Lead Times

To meet your delivery requirements in the best way possible, we use a variety of professional carriers who deliver anywhere within Australia. All of our furniture is made to order, meaning they are made from scratch as soon as your order is placed. During this time, your furniture is carefully manufactured in our Melbourne based factory using Australian suppliers for materials. All orders are manufactured and completed within 3 weeks. It is then wrapped and despatched from our factory to anywhere in Australia.

We will contact you prior to delivery to organise a day and time. Please be sure you are home during this time otherwise extra courier fees may be incurred which are out of our control. We also offer after-hours delivery to local areas in Melbourne metro, great for those who want a delivery after returning home from work.

Please note that deliveries are DROP OFF only. We will need assistance bringing your sofa into your space (atleast two people).

For special requirements, please contact our customer service team on (03) 9689 9291.

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will despatch your goods via delivery within 2 working days; however if goods are not yet ready, delivery will take a little longer.

If you wish to query a delivery please contact us at info@bosssofas.com.au.

Picking Up Your Order

Any order can be collected from our factory in Footscray, VIC at no extra charge. This can be done after you have received an emailing informing you that your goods have been manufactured and are ready for pickup.

Please note that we do not carry stock at our factory location. As such, all pickups must be pre-arranged.

Returns Policy

At Boss, we take pride in the finish quality and construction of our furniture. All of our furniture is inspected before it leaves the factory. Because each order is custom and made to-order, our custom furniture is non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damages.

Customers will have 48 hours from placement of orders to cancel. We ask that prior to ordering you measure doorways and access points to prevent delivery problems. Furniture that does not fit in the space will not be refunded.

In the event an item is damaged during transit or you find a manufacturer defect, please notify us within 7 days of purchase. We will accept returns within 14 days of purchase. Exchanges, credits, and refunds will be for item purchase price only. Shipping charges (including return shipping) are non-refundable and will be deducted from the refund.

You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Boss Sofas will not be responsible for items lost or damaged in transit if you choose not to insure.

If You Will Not Be Home To Accept Delivery

If you are comfortable with having your order left without the carrier obtaining a signature, please indicate this in the special 'notes' box when placing your order online. Should you choose this option, please note that we take no responsibility for orders left unattended.

Payment Method

We accept the following methods of payment: Credit Card (Visa, MasterCard, American Express and Bankcard only), direct deposit into our bank account, money order, personal or business cheque. All cheque payments require 5 days to clear prior to shipment, please make cheques payable to Boss Furniture Pty Ltd.. All payments are in AUD.

Please note: goods will not be dispatched until full payment has been received by Boss Sofas..

Customer Service Policy

Boss Sofas is committed to providing exceptional customer service and quality products. We endeavour to make sure all products listed on our website are available for made to order and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Insurance

All shipping costs are inclusive of insurance.

Warranty

Boss Sofas provides a 12 month warranty for products that have been purchased in Australia. This warranty is subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law). The benefits provided in this warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this warranty relates. The warranty period commences from the date that goods are received for a period of 12 months.

This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way. If a replacement due to a warranty claim is necessary, replacement goods can be shipped to an Australian address only.

Security Policy

When purchasing from Boss Sofas your financial details are passed through a secure server using the latest 128 bit SSL (secure sockets layer) encryption technology. 128 bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy please contact our customer support centre at info@bosssofas.com.au.

Pricing and Product Availability

We exercise great caution in trying to avoid errors in pricing and product information. If such mistakes occur, we reserve the right to correct them. We apologise in advance for any inconvenience this may cause.